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You have forgotten your password
Password reset is not available in this build. Contact the IT Helpdesk with your student number and they will reset it for you.
Your student number is not recognised
Check it against your student ID card — it is six digits. If it still does not work, your record may not be active yet; Registry can confirm.
Your account is locked
Accounts lock for a short period after several failed attempts. Wait fifteen minutes and try again before contacting anyone.
Once you are signed in
Use My requests to report anything else. Describe what is wrong — you do not need to work out which office deals with it.